cjp.broadsoft.comCloud Contact Center Solutions | Omni-Channel - Cisco Customer Journey Platform

. PleaseThe role of the contact center is changing, from cost center to strategic corporate asset. While focusing on cost reductions made sense a decade ago, today it’s all about agent productivity and maximizing sales and service business outcomes – and other key metrics that determine if you are delivering real value. Whatever key performance indicators you use to measure the success of your contact center, CC-One will help you monitor, manage and maximize them. Flexible Cloud Solutions for Any Contact Center CC-One can meet all your needs for omni-channel customer communications or fit naturally into your existing environment. CC-One can plug into SalesForce, add predictive analytics to optimize your operations for maximum result or bring global control and visibility to your distributed sites and on-premise systems from the cloud. Omni-Channel Contact Center Voice, web, email, chat and social channels in a unified cloud contact center environment that improves agent productivity and the customer experience Analytics-driven Contact Center Predictive analytics that dynamically matches customers and agents using the agent, customer, and interaction history data to optimize resolutions Call Center for Salesforce A unified environment to run all contact center operations within Salesforce to improve agent, manager and administrator productivity Hybrid Cloud Contact Center Centrally routes omni-channel customer interactions to distributed on-premise and cloud systems for a graceful migration to the cloud Optimize the Operational and Financial Metrics that Matter CC-One customers don’t just have a better contact center, they have a better business. CC-One optimizes your cloud contact center operations around the metrics that matter to you. Don’t take our word for it, listen to our customers: CC-One saves us $3,000,000 a year by giving us complete visibility into our outsourcers’ performance in real-time” Lowered our average speed-of-answer from 40 to 6 seconds” Reduced our call abandonment rate by half” I can’t imagine a company not improving their company’s bottom line with CC-One” Increased our agent productivity by 25%” Delivered a full ROI in a couple of months” World Class Companies – Large and Small – Choose the CC-One Cloud Contact Center Solution With CC-One we are able to view and analyze real-time performance metrics across multiple contact centers so that we maintain continuous, high-quality service levels and customer experiences.” Steve Williams, CEO, Aon Integramark Broadsoft cc-one solutions started from design, but if we don't have solutions to begin we will hide. Sales Service Retention Marketing Operational Efficiency For Your Industry SMB Global Contact Center Service Providers Common Questions Will I Have to Replace My Existing Systems? No, CC-One Hybrid Edition can give you global visibility and drive the behavior of your existing on-premise systems to give you an analytics-driven cloud contact center. How Long To Get Meaningful Analytics and Insights? If you have 6 months of historical data in your existing ACD, CRM, IVR or other system, send us a your data and BroadSoft will demonstrate how you can achieve meaningful insights and improvements . What Size Contact Center Do We Need to Have? CC-One has solutions for small, medium and large contact centers – including multi-site and multi-outsourcer operations. How Long To See Performance Improvements? CC-One customers see an ROI in months from increased sales , efficiency , customer satisfaction and retention . Want To Learn More? Get Started Now. Request Demo Contact Us Contact Center BroadSoft Corporate Home Product Line Use Cases Resources Support Contact Company Broadsoft Overview Investor Relations Awards Press Releases News Events Collateral Careers Office Locations Corporate Responsibility Contact Us Solutions Businesses Government Hospitality Education Service Providers Products BroadSoft Business UC-One Customer Journey Platform Hub BroadWorks BroadCloud BroadSoft Mobility BroadSoft Security Services BroadSoft Design Professional Services Training and Certification Customer Support Compliance Privacy Policy Terms of Service ISO 27001 TL9000 © 2024 BroadSoft All Rights Reserved Follow...